acquiesce - February 26th, 2021

We’re Hiring! Part-Time Service Support

Title: Service Support

Reporting To: Senior Practitioner

Hours: Part Time (22.5 Hours weekly)

Salary: £17,419 – £20,138 (NJC Salary Point 16-21) pro-rata

Acquiesce Background Information: 

Acquiesce is an addiction treatment facility offering a real solution to issues of addiction. This is a 7 day a week service including bank holidays, evening and weekend shifts.

The Acquiesce model provides a highly supported safe and secure environment whilst not being hidden from the real world. This allows individuals to gain all the tools and experience necessary for an ongoing and sustainable recovery.

The model of Acquiesce includes a core program which addresses the psychological, biological, spiritual and social effects of addiction. Incorporating the latest evidence based interventions, alternative therapies and activities.

Purpose of Job:

The post holder will:

  • Work primarily at the housing base of residents and the treatment centre
  • Complete facilities and maintenance duties at both sites
  • To complete shopping trips
  • Complete outreach with service users to support them to access the recovery community, community venues and external agencies
  • Ensure safety checks are completed at the treatment centre and resident housing sites reporting any issues immediately
  • Ensure cohesion is encouraged between service users and staff members
  • Promote inclusion and motivate service users to support their peers safely
  • Ensure clients arrive and depart from both sites safely

This post is subject to a DBS check at an enhanced level

Main Responsibilities

  • To ensure clients arrive and depart from both sites safely
  • To facilitate supermarket trips
  • To complete facilities and maintenance duties at both sites
  • To complete general housekeeping duties at both sites
  • To be the health and safety lead staff member
  • Complete safety checks at the treatment centre and resident housing sites and report any issues immediately
  • To collect clients from detoxification facilities
  • Ensure any disengagement is managed safely and effectively
  • Work inclusively with clients and staff members
  • To present and behave in a professional manner
  • Ability to manage time effectively and meet agreed deadlines
  • To positively promote Acquiesce
  • To work autonomously

Professional Relationships

  • To build and maintain positive professional relationships
  • To ensure positive relations are maintained with all staff members and service users
  • To work effectively as part of a team
  • To adhere to all professional boundaries
  • To attend and contribute to meetings

Service Development

  • Awareness of service performance targets
  • Awareness of responsibilities regarding achieving and maintaining positive performance standards

Information Governance & Data Management

  • To ensure all data is stored securely in line with the Data Protection Act 1998
  • Ensure quality of care is provided and this is reviewed to improve care and maintain best practice
  • To facilitate information sharing appropriately
  • Ensure data collection and recording systems are utilised effectively
  • To ensure a system of service user consultation is utilised and maintained

Quality Standards & Safety

  • Aware of responsibilities and ability to work in line with risk management policies including safeguarding
  • To ensure that reporting risk procedures are followed, reporting any serious untoward incidents to line manager immediately and reporting any complaints and compliments in line with policy requirements
  • To act in accordance with Acquiesce policies and procedures
  • To work with a diverse inclusive attitude with an awareness of equal opportunities
  • To contribute to creating a safe and welcoming environment
  • To act in accordance with the Data Protection Act 1998 and Health & Safety at Work Act 1974
  • Work with service users of Acquiesce in line with the values and vision of the company

Personal Development

  • To take direction from Senior Practitioner
  • Have ability to exercise self-reflection to support improvement of personal performance
  • Contribute positively working as a team member
  • Participate in appraisal, knowledge and skills training and supervision processes
  • To report any concerns or issues to line manager
  • Ability to respond and adapt to changes in a timely manner when necessary
  • To identify own learning and development needs and share examples of best practice

Additional Requirements

  • Work flexibly between the treatment centre and housing sites where necessary
  • Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision which may include bank holidays, weekends, evenings
  • Have a solutions focused attitude
  • Ensure a positive and professional impression of Acquiesce is received by service users and external agencies
  • Remain up to date regarding developments, legislation and practice relevant to substance misuse
  • Complete any other duties which will support service delivery as deemed necessary by senior staff member relevant to the post level

Person Specification
Essential Criteria: 

  • An excellent ability to communicate both verbally and in written form
  • Ability to work alone and as part of a team
  • Ability to work flexibly to deadlines
  • Ability to build and maintain positive relations both with service users, internal staff members and with external agencies
  • Ability to manage professional boundaries
  • A positive professional attitude
  • An understanding of equally and diversity and ability to work within these parameters
  • Full clean driving licence
  • Own vehicle for business use

Desirable Criteria: 

  • Knowledge of the issues facing service users
  • Geographical knowledge and awareness of key services within Bolton
  • IT skills

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